Casino 77's Privacy Policy

1 Introduction

Casino 77 is a trusted online gaming platform in Bangladesh. We believe that protecting every user's privacy is a fundamental right. This privacy policy clearly sets out what types of information Casino 77 collects, how that information is used, who it may be shared with, and how much control you have over your own data.

By using the Casino 77 website or mobile app, you are considered to have agreed to this privacy policy. Please read it carefully before creating an account. If you have any questions, our support team is always ready to help.

This policy applies to all digital services offered by Casino 77 — including the website, mobile application, live chat, and email communications. We may update this Privacy Policy from time to time, and you will be notified before any significant changes take effect.

2 What Information We Collect

Casino 77 collects your information in several ways. Some data is provided directly by you, while other data is collected automatically as you use the platform.

Information Provided Directly

• Contact Information: Full name, date of birth, and gender.
• Contact Information: Email address, mobile number, current address.
• Identity Verification Details: National ID (NID) number or passport details (required for KYC verification).
• Financial information: Details of the payment method used (bKash, Nagad, last four digits of bank account number).
• Profile Information: Username, password (stored in hashed form), preferred games.

Automatically Collected Information

• Device Information: Device type, operating system, and browser version.
• Network Information: IP address, internet service provider name.
• Usage Data: Pages visited and time spent, games played, and login/logout times.
• Transaction Details: Deposit, withdrawal, and betting history.

Data Types & Purposes

3 Purpose of Data Use

Casino 77 collects your data only for specific, legitimate purposes. We never use your information for anything beyond what is required.

Primary Use

• Account management: Registration, login, password recovery, and account verification.
• Financial transactions: Processing deposits and withdrawals, and maintaining transaction records.
• Customer Support: Resolving your questions, complaints, and issues.
• KYC & Security: Identity verification, age confirmation, and fraud prevention.

Secondary Use

• Personalized Experience: Recommending games based on your preferences.
• Promotional Communications: Sending you emails or SMS about bonus offers and promotions, with your consent.
• Responsible Gaming: Detecting excessive gaming patterns and sending timely alerts.
• Platform Improvements: Analyzing user behavior to enhance Casino 77's services.
• Legal compliance: Meeting regulatory authority requirements.

4 Cookies & Tracking Technologies

Casino 77 uses cookies and similar technologies on its website and app. These help improve your browsing experience and ensure the platform functions properly.

Cookie Types

• Essential cookies: Essential for maintaining login state and managing sessions. Disabling these cookies will prevent the site from functioning properly.
• Performance Cookies: Used to identify which parts of the site are experiencing issues and to improve loading speed.
• Preference Cookies: Used to remember your language preference, theme, and other personal settings.
• Analytics Cookies: Used to understand how visitors interact with the site. This data is completely anonymous.

Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may prevent most Casino 77 features from working properly. On the mobile app, cookie settings can be managed from the app's privacy menu.

5 Data Sharing Policy

Casino 77 does not sell your data to third parties. However, there are certain circumstances under which information may be shared.

Data Sharing Circumstances

• Payment Provider: Necessary information is shared to process transactions with bKash, Nagad, Rocket, or your bank.
• Technology Partners: Account IDs and game results may be shared with game software providers.
• Security Services: Limited information may be shared with fraud detection service providers.
• Legal obligations: Information may be disclosed in response to a court order or a request from a regulatory authority.

6 Data Retention & Deletion

Casino 77 does not retain your data longer than necessary. Each type of information has a defined retention period.

Retention Policy

• Data for active accounts is retained for as long as the account remains open.
• Due to legal requirements, financial transaction records are kept for a minimum of 7 years after account closure.
• After a specified period, data is securely deleted or anonymized.

Data Deletion Request

You can request that your personal data be deleted at any time. However, due to legal obligations, certain information — such as financial transaction records — may not be deletable before a specified period has passed. Contact our support team to submit a request.

7 Your Rights

As a Casino 77 user, you have several rights over your own personal information.

• Right to Know: You have the right to know what information Casino 77 has collected about you and how it is being used.
• Right to Rectification: You can request corrections if any of your personal information is inaccurate.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that we restrict the processing of your information.
• Right to Data Portability: You can request a copy of your personal data in a machine-readable format.
• Right to object: You may object to the use of your information for specific purposes.
• Right to Withdraw Consent: You may withdraw consent for promotional communications at any time.

8 Protection of Minors' Data

Casino 77 is strictly for users aged 18 and above. We do not knowingly collect or process personal information from minors.

• Age is verified at registration, and users under 18 are not permitted to open an account.
• Age is re-verified during the KYC process using a national ID card or passport.
• If we become aware that a minor's information has been collected inadvertently, that data will be deleted immediately and the account will be closed.

9 Privacy Policy Updates

Casino 77 may update this privacy policy as needed. Depending on the nature and extent of the changes, we will notify you in different ways.

• Minor Changes: The "Last Updated" date at the top of this page will be revised accordingly.
• Major Changes: A notification will be displayed on the platform and sent to the registered email address.
• Material Changes: Your explicit consent will be obtained before it takes effect.

Continued use of Casino 77 after an updated policy is published will be considered acceptance of the new terms. It is good practice to revisit this page periodically.

10 Contact & Complaints

Casino 77's support team is always available to address any questions, concerns, or complaints regarding this Privacy Policy.

Contact Channels

• Email: [email protected] (response within 48 hours)
• Live Chat: 24/7 support is available directly on the platform

Complaint Process

• An initial response will be provided within 7 business days of receiving a complaint.
• For complex matters, we will make every effort to provide a full resolution within 30 days.
• If you are not satisfied with the resolution, you may opt for independent third-party mediation.